Engagement Manager, Cx Compliance - Wien, Österreich - Cisco Systems

Beschreibung

What you will do

Cisco is seeking an experienced Compliance Engagement Manager to execute Cisco Software and Services Compliance engagements and audits with partners and customers.

• Understand indepth the Cisco Software and Services Compliance strategy and the business landscape in which Compliance exists
• Collaborate with multiple cross functional Cisco teams including Sales, Legal, Finance, Customer Experience, and Customer Experience Product Management to execute engagements and audits that help customers better manage software assets, and partners better deliver Cisco Services
• Drive customer engagement excellence by focusing on the governance process and bringing value to customers, partners and Cisco.
• Assess the partner or customers' Cisco footprint to understand current implementation and usage. Map and negotiate remediation strategies and recommend solutions to drive services and software subscription.
• Deliver CX Compliance trainings for Cisco internal and external audience; maintain compliance collateral.
• Provide input into the compliance program design and processes to ensure ongoing effectiveness and impact.
• Regularly communicate program status updates to stakeholders

Who You'll Work With
As the Compliance Engagement Manager, you will be a meaningful member of the Cisco CX organization.

You will work with our customers, partners, and internal stakeholders to directly impact Cisco's top line growth, and operations bottom line.

The Cisco CX organization is a team of customer-focused experts with high-performance standards in a warm and congenial environment commited to your growth.

Who You Are

• You are a highly motivated, assertive person with strong interpersonal skills, with demonstrated ability to establish excellent working relationships with stakeholders.
• You have Executive presence, communication and presentation skills. Comfortable having discussions with CxO and executive levels.
• You excel in developing winwin solutions to achieve compliance goals
• You appreciate the different approaches required to lead diverse compliance engagements.
• You negotiate difficult situations and conversations internally and externally and effectively manage escalation for maximum impact.
• You bring strong business knowledge of Software and Services, Cisco's customer and partner landscape, and the ability to connect industry knowledge with Compliance insights.
• You thrive in a fastpaced, dynamic, collaborative team environment and adapt to shifting priorities.
• You can convey complex concepts in a language appropriate to the target audience including an audience with no knowledge of compliance.
• You understand enterprise and license agreements to align contracts to compliance practice and entitlement.
• You have strong analytical skills to identify trends and patterns in data and interpret, synthesize, and communicate results.
• You have demonstrated strong Program Management experience and skills.
• You are a strategic thinker with the ability to make sensible datadriven business decisions.

Requirements:

• BA/BS degree or equivalent required
• Demonstrated 8+ years of experience or background in consulting, technology, Software and/ or Services
• Demonstrated 8+ years of handson experience in software license compliance, customer and/ or partner audits.

Preferred Requirements

• Master's degree, CFE or other professional certification will be a plus but is not a must.
• ISO and industryrecognized tool certification(s).
• Proficiency in IT asset management (ITAM) system and collector technology

Why Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take.

We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.

Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us

LI-Hybrid #Cisco #CiscoJobs #WeAreCisco

U.S. employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and lo