Senior Technical Account Manager, German Speaking - Linz, Österreich - Dynatrace

Dynatrace

Geprüftes Unternehmen

Linz, Österreich

vor 1 Woche

Geschrieben von:

Anna Müller

beBee Recruiter

Beschreibung

Company Description

As a Senior Technical Account Manager, you will be responsible for building and maintaining post-sales relationships with Dynatrace's largest, most complex, and most valuable customers.

A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved.

You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products.

Customers hold TAM's in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions.

You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction.

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.

Constantly go above and beyond to serve our customers and be a shining, standardsetting example of our Core Values
Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and nonDynatrace integrations
Strategize on the overall technical objectives and longterm goals of the team
Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
Provide webbased training to user groups to support organizational adoption
Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes
Providing coaching to TAMs to help them grow in their technical knowledge and personally
Function as a frontline technical resource for "best practice" and informal customer questions
Engage with customer support as a customer advocate to ensure speedy resolution of customer issues
Engage with Product management as the customer advocate on product roadmap discussions
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Maintain current functional and technical knowledge of Dynatrace products and services
Help to document best practices in developing and using Dynatrace
Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, escalate and advocate on behalf of the customer
Provide insights, advice, and 'street credibility' with technical teams to understand technical issues and possible workarounds
Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
Have deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolution

Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
Work experience 4+ years of experience
Experience working with large enterprise customers, including executive leadership
Demonstrated ability in leadership, mentorship, and organizational behavior
A track record of going above and beyond for your team and customers
Ability to manage executive relationships and discussions (VP/CxO)
Must have exceptional English and German written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly
Impeccable time management skills and an ability to selfdirect
Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace
Willingness to learn new technologies and resolve complex technical issues
Professional Level Dynatrace certification (or get certification within six months)
Two or more industryrelevant Associate Level certifications (AWS, Azure, k8s,)
Strong technical understanding and experience in SaaS industry

Knowledge and experience with one or more of the following technologies related to Dynatrace:

Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
Server/Serverside technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
Demonstrable success in thinking strategically and execu