DANIELA ZUNIGA

Professional with over 12 years of experience in the international hospitality and tourism sectors, developed across high-standard environments in South America and Europe. My career has been shaped by a strong commitment to operational discipline, service excellence, and the coordination of complex, high-volume guest operations. Throughout my professional journey, I have progressively assumed responsibilities related to team coordination, workflow organization, and maintaining service standards in fast-paced, multicultural environments. I am particularly attentive to operational detail, quality control, and ensuring that service flows smoothly even under pressure. At the core of my work is a genuine vocation for hospitality and a sincere interest in people’s well-being, which I believe is essential to creating meaningful guest experiences and healthy team dynamics. Having managed daily guest operations for up to 400 visitors and supported international travel logistics, I bring a structured yet practical mindset to hospitality operations. Native Spanish speaker with professional English proficiency, currently based in Austria and continuing to develop my German as part of my long-term professional path in the European hospitality industry.

InterContinental Budapest – Guest Service Operations

Worked in a high-volume luxury hospitality environment supporting daily guest service operations. Responsible for maintaining the readiness and presentation of service areas while assisting with guest flow during peak periods, serving up to 400 guests daily. Collaborated with a multicultural team to ensure efficient and attentive service in a fast-paced international setting.

Hyatt Centric Santiago – Guest Service Operations

Supported front-of-house hospitality operations in a lifestyle luxury hotel environment. Assisted with service preparation, guest assistance, and operational readiness to ensure a smooth and welcoming guest experience while maintaining brand service standards.

Turavion – Corporate Travel Operations

Managed corporate travel arrangements for international business clients, coordinating flights, accommodation, and travel logistics. Acted as a liaison between clients and global service providers to ensure efficient and reliable travel solutions in a fast-paced travel management environment.

LATAM Airlines – International Travel Consultant

Coordinated international travel programs and complex itineraries for global travelers. Provided customer guidance, managed reservations and travel logistics, and maintained high accuracy while working within the operational standards of the aviation industry.

LAN Airlines – Passenger Service Intern

Supported airport passenger service operations including boarding procedures, passenger assistance, and documentation verification. Assisted with operational coordination during flight departures and arrivals in a dynamic airport environment.

Duoc UC – Tourism & Hospitality Management (Associate’s Degree)

Academic training focused on tourism and hospitality operations, service standards, and international guest experience. The program provided strong foundations in tourism logistics, service management, and operational coordination within the travel and hospitality industries.

Duoc UC – Dual Diploma: Cabin Crew & Passenger and Cargo Operations

Professional diploma focused on airline service and aviation operations, including passenger assistance, cabin crew procedures, and the coordination of passenger and cargo operations within airport environments.

Barista & Specialty Coffee Fundamentals Certificate

Short professional training focused on specialty coffee preparation, espresso extraction, and the operation of commercial coffee equipment, providing practical knowledge of coffee service within hospitality environments.