Valentina Claro Velez

Administrative engineer with experience in the analysis of indicators for decision-making in the different areas, as well as the implementation of processes aimed at improving the relationship with customers and suppliers. Currently acquiring experience to influence future global challenges and become an agent of change that society needs.

NOVAVENTA SAS GRUPO NUTRESA 

February 2018 - September 2021 

Customer service analyst 

Manage in an effective and timely manner the fulfillment of the service offers to clients and consumers according to the definitions and organizational guidelines, in order to strengthen relationships, contribute to loyalty, achieve their satisfaction and contribute to business results. 

Achievements: Implementation of the new money refunds process for the step-by-step and private sales channel, thus generating savings for the business and greater consumer satisfaction. This process was awarded as a groundbreaking success. 

CUEROS VELEZ 

March 2017 - February 2018 

International Operations Analyst 

Analyze daily the sales behavior of stores in Peru, Mexico, and Costa Rica to deliver information to the commercial, marketing, logistics areas in order to create product, sales and inventory rotation strategies. 

Achievements: A new process was defined for loading exports, thus facilitating the mitigation of possible errors in it. Mechanisms were created so that they were able to better understand the behavior of the products and thus carry out the action plans to stock the store. 

CHS CONTAINER HANDEL GMBH 

February 2015 - June 2015 

Commercial Assistant 

Manage customer purchase requests, supervise the installation of containers, and evaluate customer satisfaction, update the inventory of incoming containers, and support the area. 

Achievements: Carry out an internship in a foreign country and in another language, which allowed me to know the way of working in other cultures.

• MODUL UNIVERSITY - Vienna, Austria

MSc sustainable development, management, and policy  September 2021 –

• UNIVERSIDAD EIA - Medellín, Colombia

Administrative engineering - January 2011 - July 2016

HOCHSCHULE TRIER - Trier, Germany

• International Business - October 2014 – February 2015