Service Delivery Manager - Vienna, Österreich - NTT

Beschreibung

Want to be a part of our team?

About us:
We are the managed services division of NTT Ltd. with our headquarters based in Barcelona, Spain. NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, Dimension Data, and NTT Security. We partner with customers around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40, people in a diverse and dynamic workplace and deliver services in over countries and regions.

At NTT Managed Services, we provide expert, remotely managed services to our customers as a realistic alternative to in house IT support teams. We have been helping medium and large enterprise's to proactively monitor and manage their IT estates for more than 18 years.

We believe in our people. They are not only diverse and inspiring, but also experts at what they do. It is a time to be obsessively curious, to reimagine, reinvent, reshape, and to make a real difference for our clients and society. You can contribute to our global capabilities and local insight to help our clients achieve their ambitions and ensure a more sustainable, better world that helps our communities thrive. The world needs fresh ideas, and the time is now for you to unleash your creativity and make a real impact.

It is never too late to learn new things. You will be encouraged to be curious, as that is what keeps you fast, flexible, and relevant. You need to own and to take charge of your career, to learn with and through others, to constantly be exposed to new challenges and experiences. No two days will be the same here, but that is what will keep you growing and realizing your full potential.

If you thrive in a culture that values personal development, trust, and integrity; where you are empowered to innovate and keep customers satisfied to drive excellence, please get in touch.

Why you should consider joining us:

As a part of your total compensation, NTT Managed Services provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long-term needs that you may have. Here is a sample of what we have to offer for full-time permanent employees:

• Competitive rewards package.

• Global and challenging environment.

• Learning and growing opportunities.

• Open communication.

• Casual dress code.

More information on our managed services can be found at to be a part of our team?

The Engineering function is responsible for all engineering activities within the firm to ensure that business objectives are met. Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures in all engineering fields.

The primary responsibility of this job is to ensure the growth of the organization's technology portfolio through concept/idea formulation and prototype development in line with the business strategy, requirement, and specifications. These individuals participate in the evolution and development of new innovative architectures and methods to maintain, upgrade, replace and improve the long-term performance of the existing architectures. They will be required to interact with development teams, Project Managers and Business Analysts and create and/or translate business requirements into executable plans.

Working at NTT

Open to work in 24/7 shifts Rotations

Job requirement

• Proficient in ITIL Service Management Processes.

• Demonstrated experience in Incident Management, Problem Management, Event Management.

• Demonstrated experience in IT service delivery adhering to ITSM concepts

• Hands-on Experience in Infrastructure Support, which doesn't restrict only to integration support and implementation of infrastructure components.

• Demonstrated knowledge in IT and its implications for the organization and the industry

• Proven ability to integrate across the applications and infrastructure environments to address technical problems and develop long-term plans

• Demonstrated strong written and verbal communication skills that are clear, concise and appropriate in timing and directed to appropriate levels, from executives, to business, to deep technologists.

• Proven strategic thinking and planning skills

• Demonstrate the development of engineers in both soft and technical IT skills.

• Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Recognizes contributions of individuals and teams to improve employee satisfaction and retain a skilled and motivated workforce.

• Willing wot work in shift or weekend base on work requirements. Empower the engineers and the

• Ensuring the Agreed SLA's are reviewed and delivered

• The management of continuous improvement and driving towards operational excellence.

Education/Experience

• Experience in management of 24x7 computer operations department with rapidly changing

infrastructure

• Proven track record of project planning, management, and execution

• Strong data analysis skills that identify baselines, trends, patterns, systemic problems

• Ability to think strategically, act tactically and deal effectively with competing priorities and

deadlines, must be able to handle multiple tasks in a fast paced environment

Skills Summary

What will make you a good fit for the role?

What will make you a good fit for the role?

Seasoned and experienced professional

Has full understanding of specialisation area

Resolves wide range of issues in creative ways

Fully qualified, career level, career journey-orientated

Uses good judgement in selecting tools and methods to solve problems

Networks with senior internal and external people in own area of expertise

Receives little instruction on day-to-day work, receives general instructions on new assignments

Academic Qualifications and Certifications:

Typically requires extensive related experience with a bachelor's or equivalent degree

Relevant Certification beneficial