Beschreibung

Our client with HQ in Vienna is an owner-managed pharmaceutical company, which strategically acquires prescription-only originator products worldwide. The owners and a team of international experts are striving to ensure the long-term availability of their products and to develop them further to benefit the current and future needs of their patients worldwide.

Pharma Logistics & Customer Service Specialist (f/m/x)

Pharmaceutical logistics experience = the MUST; Location: Austria (HQ Vienna) with worldwide outreach

YOUR FUTURE ROLE

Being the Logistics & Customer Service Specialist, you are acting as the support interface between Logistics and Customer Service with a focus on order handling. You are part of the global Supply Chain Team with a worldwide outreach.

Your major accountabilities:

• Oversee and coordinate the entire pharmaceutical product transport from order receipt, confirmation, and entry into the ERP-System to the timely fulfillment and delivery to clients.


• Responsible for coordination of the delivery and for the communication to customers on the status of the order.


• Set pick-up and delivery appointments according to customer needs and internal feasibility and efficiency.


• Assist with all information needed to properly execute logistic plans and ensure customer service.


• Assist customers with any special needs in a solution-focused and supportive as well cost-conscious manner.


• Master data setup as well documentation and booking of all relevant transactions in the ERP-system.


• Participate on harmonization and potential improvements in cooperation with the Supply Chain Team members to increase efficiency of processes or utilization of capacity.


• Work closely with the Customer Service and Logistics Team to align on required activities for the best result.

YOUR JOB REQUIREMENTS

• Graduation from a commercial / technical school or from a university (HAK, HTL, FH)


• > 2 years of position relevant professional experience in Supply Chain / Customer Service / Logistics in the pharmaceutical industry with a global outreach


• Knowledge on customs clearance procedures, experience in the transportation industry is a plus


• Highly organized with strong systematic approach to prioritization and attention to detail


• Proven capability to work in a highly dynamic business-environment


• Ability to work well under stress, to multitask, and to communicate professionally


• Excellent interpersonal skills and ability to work flexibly in a dedica