ahmed Khedr

Seeking a competitive and challenging environment where I can use my extensive experience and knowledge to help the company to achieve its goal of excellence in the IT field.                                                                                                       

Intern as 1st level IT Support in Muehlboeck, EBERSCHWANG, Austria

Perform basic problem-solving and assistance on various software applications such as ticket systems and general system hardware according to SLAs.
Installation, configuration, and maintenance for the hardware equipments like NUCs ,Telephone ,Laptops ,PCs ,Mobile   Phone  ,Scanners,Printers,and Workstations.                                                                          
Setting up new account users on software such as Inventory System and on  Mobile Device Management (MDM).
Deploy and manage Endpoint equipment including working with IT vendors for purchasing and shipping equipment.
Tracking inventory levels of equipment and materials.
Update and maintain documents on the IT company system. 

Bachelor of Science in Information Engineering and Technology
(Communication Engineering) 2013- 2018
Master’s Degree in Energy informatics 2019- 2022