Liam Dolphin

I am currently studying for a Bachelor of Arts degree at the University of Limerick in the Republic of Ireland. I am currently finishing a semester abroad in Vienna, Austria and beginning the Second Semester of the Third Year. 

October 2016 – December 2016

St. Catherine’s National School, Aughrim, Ballinasloe, Co. Galway, Ireland – Teacher’s Assistant

• During my time in St. Catherine’s, I performed several tasks on behalf of the teacher I assisted, including photocopying, supervision of the class and cleaning. In supervising the classes, I learned the importance of sorting out problems between opposing people, how to diffuse situations and deal with an unexpected turn of events.
   

June 2017 – To Date (January 2022)

Computer Lessons, Ballinasloe, Co. Galway – Tutoring in General Computing 

• I am currently teaching computer lessons part-time with a group of people of all ages. I have done this myself since Summer 2017 after having started it with the school. I expanded into doing it independently from the school after being contacted directly by a person I had worked with in school during the year. I have taught necessary computer skills, the usage of the entire Microsoft Office Suite and more advanced Computer skills. Later into my time teaching, I have also begun working to assist with bill payments, banking, phone and internet packages. While working at this, I have further advanced my one-to-one communication skills and problem-solving abilities.
   

October 2016 – December 2016
Capita Customer Solutions, Clonakilty, Co Cork (Remote) – Customer Service Representative

• I worked full-time (37.5Hrs/week) for a year from August 2020 to August 2021 as a Customer Service Representative with Capita Customer Solutions remotely from home. I initially worked as a Call Agent on the Passenger Locator Form (PLF) helpline before moving to the HSE Live Covid-19 Helpline, providing valuable information regarding everything to do with Covid-19 to callers. This position required me to actively interact with callers to help ensure that they were adequately taken care of and got all the required information. Due to the nature of Covid-19 and the role that I had, it was imperative that I provided all the necessary information accurately and without delay to any callers. I advised callers on all manners of different topics, including General Covid information, Close Contact advice, advice regarding vaccination, advice on current regulations concerning social contacts, the opening of non-essential retail, amongst many other topics.

September 2019 – May 2024

University of Limerick, Castletroy, Co. Limerick. V94 T9PX – Bachelor of Arts – LM002 

Currently in 3rd Year