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    IT Support Engineer - Graz, Österreich - Dynatrace

    Dynatrace
    Dynatrace Graz, Österreich

    vor 1 Tag

    Dynatrace background
    Ganztags
    Beschreibung

    Job Description

  • You are the first contact person for our employees (mostly Software Engineers) to enable their digital work life.
  • Take over the initial triage of tickets, resolution, qualification, and escalation of Incidents and Service Requests.
  • Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies.
  • Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces (Windows, MacOS, Linux).
  • Understand and evaluate the needs of our employees and support IT training activities.
  • Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub.
  • Coordinate external IT service providers.
  • Identify potential for improvement and collaborate with distributed IT teams.
  • Depending on your interests be part or lead several IT projects for continuous improvements.

    • Qualifications

  • Completed IT education and, ideally first practical experience.
  • Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.).
  • Basic expertise in the infrastructure environment (network, etc.).
  • Ability to troubleshoot and accurately diagnose IT-related issues.
  • ITIL Foundation Certification is a plus.
  • Fluent in English and German.

    • Additional Information

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world wheresoftware works perfectly .
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • Working models that offer you the flexibility you need, ranging from fullremote options to hybrid ones combining home and in-office work.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

    • Compensation and rewards

  • We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
  • Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 35,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

    • The position is available from July 2024.

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