Jobs
>
Vienna

    Senior Technical Account Manager, German Speaking - Vienna, Österreich - Dynatrace

    Dynatrace
    Dynatrace Vienna, Österreich

    vor 5 Tagen

    Dynatrace background
    Ganztags
    Beschreibung

    Job Description

  • Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
  • Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
  • Strategize on the overall technical objectives and long-term goals of the team
  • Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint
  • Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
  • Provide web-based training to user groups to support organizational adoption
  • Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes
  • Providing coaching to TAMs to help them grow in their technical knowledge and personally
  • Function as a frontline technical resource for "best practice" and informal customer questions
  • Engage with customer support as a customer advocate to ensure speedy resolution of customer issues
  • Engage with Product management as the customer advocate on product roadmap discussions
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Maintain current functional and technical knowledge of Dynatrace products and services
  • Help to document best practices in developing and using Dynatrace
  • Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, escalate and advocate on behalf of the customer
  • Provide insights, advice, and 'street credibility' with technical teams to understand technical issues and possible workarounds
  • Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
  • Have deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolution

    • Qualifications

  • Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  • Work experience 4+ years of experience
  • Experience working with large enterprise customers, including executive leadership
  • Demonstrated ability in leadership, mentorship, and organizational behavior
  • A track record of going above and beyond for your team and customers
  • Ability to manage executive relationships and discussions (VP/CxO)
  • Must have exceptional English and German written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly
  • Impeccable time management skills and an ability to self-direct
  • Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace
  • Willingness to learn new technologies and resolve complex technical issues
  • Professional Level Dynatrace certification (or get certification within six months)
  • Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, ...)
  • Strong technical understanding and experience in SaaS industry

    • Knowledge and experience with one or more of the following technologies related to Dynatrace:

  • Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
  • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss
  • Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
  • Mobile application technologies such as iOS and Android Webkit
  • DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.
  • CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
  • Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment

    • Additional Information

  • United Call Centers Kft

    German Speaking

    vor 1 Woche

    United Call Centers Kft Wien, Österreich

    United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with Proficient Speakers in various languages and we are currently looking for talented, **native German** s ...

  • The Permanent Mission of Japan

    German-speaking Chauffeur

    vor 6 Tagen

    The Permanent Mission of Japan Wien, Österreich

    THE Permanent Mission of Japan is looking for a German-speaking Chauffeur (M/F) with good English skills for a fulltime position. Austrian work-permit, good driving experience, a valid class B driving license, good knowledge of Vienna and the surrounding and a Criminal Record Cer ...

  • KGR

    Content Moderator German Speaking

    vor 5 Tagen

    KGR Wien, Österreich

    We are recruiting for an international company a **German **speaking Video Content Analyst for their offices in Lisbon. · **The role is based in Lisbon** · **DUTIES AND RESPONSIBILITIES**: · - Review user reports regarding website content · - Make well-balanced decisions and help ...

  • LOOP New Media

    German Speaking Solution Architect

    vor 4 Tagen

    LOOP New Media Wien, Österreich

    **Life as a Solution Architect**: · As a Solution Architect, you will be responsible for designing and implementing high-quality, scalable, and reliable software solutions in the field of e-commerce, web, and app development. · You will work closely with designers, project manage ...

  • Agentur LOOP New Media GmbH

    German Speaking Solution Architect

    vor 4 Tagen

    Agentur LOOP New Media GmbH Wien, Österreich

    LOOP is a digital-first lead agency, exploring the intersections between design, technology and digital brand building for leading brands. With a team of 400 digital talents and through data driven marketing, we help brave clients to stand out in the digital age. Over the last fe ...

  • VIRTUE Austria GmbH

    German Speaking Art Director

    vor 1 Woche

    VIRTUE Austria GmbH Wien, Österreich

    "Kannst du das bitte g'scheit setzen? Und nimm eine spannendere Font, irgendwas kursiv vielleicht Comic Sans, die kommt wieder...Ach Ja, und mach das Logo größer, nur für den Fall... und kannst du das irgendwie gleichzeitig mehr nach TikTok aussehen lassen? Dort kennst du dich eh ...

  • CheckYeti GmbH

    German-speaking Internship in SEO

    vor 4 Tagen

    CheckYeti GmbH Wien, Österreich PraktikumSHIP

    We are looking for motivated content creators and digital marketers who want to prove their skills, creativity and eagerness to learn in our offers for outdoor activities in summer and winter. · YOUR TASKS · - Create exciting content & stories for offers and blog articles about o ...

  • Recruiter4you

    Remote German Speaking Content Writer

    vor 2 Tagen

    Recruiter4you Wien, Österreich

    Our client is a well-established and well-reputed Digital marketing agency, operating in 20+ countries that develops and grows affiliate brands, specialising in the delivery of high-value traffic that is targeted for specific markets. In order to strengthen their DACH team they a ...

  • Employer&Employee

    German and Russian Speaking Finance Assistant

    vor 3 Tagen

    Employer&Employee Wien, Österreich

    Exciting Opportunity for a **Bilingual Executive Finance Assistant (German and Russian)** · Are you a dynamic individual with a passion for finance and fluent in both German and Russian? We have an outstanding opportunity that combines your language skills with your financial acu ...

  • ecosio GmbH

    German Speaking Business Development Representative

    vor 1 Tag

    ecosio GmbH Wien, Österreich

    **Company Description**: · ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), supplier relationship management (SRM) and e-invoicing. · Our brand slogan is_ Connections That Work_, whi ...

  • ecosio

    German Speaking Junior Sales Representative

    vor 1 Tag

    ecosio Wien, Österreich

    **Company Description** · ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), supplier relationship management (SRM) and e-invoicing. · Our brand slogan is_ Connections That Work_, whic ...

  • Hallow

    German Speaking

    vor 1 Woche

    Hallow Österreich

    Remote - Germany / Remote / Remote - Austria · Please upload a recording sample of you reading the text (in German) of the Our Father, the Hail Mary, and the first chapter of the Gospel of St. John. Find a balance between sounding as natural as possible (pray as you normally wou ...

  • ecosio GmbH

    German Speaking Junior Sales Representative

    vor 21 Stunden

    ecosio GmbH Wien, Österreich

    **Company Description**: · ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), supplier relationship management (SRM) and e-invoicing. · Our brand slogan is_ Connections That Work_, whi ...

  • ecosio

    German Speaking Business Development Representative

    vor 1 Tag

    ecosio Wien, Österreich

    **Company Description** · ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), supplier relationship management (SRM) and e-invoicing. · Our brand slogan is_ Connections That Work_, whic ...

  • Patrique Mercier Recruitment

    German Speaking Recruiter

    vor 5 Tagen

    Patrique Mercier Recruitment Vienna, Österreich

    Hey there Are you a German speaker looking for an exciting new opportunity to jump-start your career? Do you love the idea of working from the comfort of your own home? If so, you might be the perfect fit for our German Speaking Recruiter position here at Patrique Mercier Recruit ...

  • Patrique Mercier Recruitment

    German Speaking Recruiter

    vor 5 Tagen

    Patrique Mercier Recruitment Vienna, Österreich

    Role Description · Join us as a German Speaking Recruiter at Patrique Mercier Recruitment, a world-class remote opportunity where your primary role will be to help us find, attract, and hire top talent across the globe. You will be responsible for the entire recruitment process, ...

  • azmplus GmbH

    CTO / Tech Lead (M/F/d) - German Speaking

    vor 4 Tagen

    azmplus GmbH Wien, Österreich

    azmplus GmbH is a cross-media agency for print & Digital communication and IT services. We see our work as · creative and solution-oriented support for our customers, which unites everyone involved step further. And thus corresponds to our understanding of agency work: think. imp ...

  • RoomRaccoon

    Account Executive: German Speaking

    vor 5 Tagen

    RoomRaccoon Vienna, Österreich CDI

    About the role: · RoomRaccoon is a leading property management platform dedicated to revolutionizing the hospitality landscape. We empower independent hotels with innovative technology solutions, driving their success and shaping the future of hospitality. Join our dynamic team a ...

  • Nordic Jobs

    German-speaking Partnerships Sales Manager in Vienna

    vor 4 Tagen

    Nordic Jobs Vienna, Österreich Ganztags

    Join our real estate client as a Partnership Sales Manager in Vienna, Austria · Job Purpose · Growing the network is one of our client's Strategic priorities, therefore Partner Sales is the biggest investment our client is making. The Partnership Sales Manager will play a critica ...

  • Dynatrace

    Senior Technical Account Manager, German Speaking

    vor 5 Tagen

    Dynatrace Vienna, Österreich Ganztags

    Job Description Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values · Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations · Strategiz ...