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    IT Support Specialist - Vienna, Österreich - Central European University

    Central European University
    Central European University Vienna, Österreich

    vor 1 Tag

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    Beschreibung

    The Information Technology Department at Central European University (CEU) invites applications for a part-time (20 hrs/week) IT Support Specialist position at its Vienna Campus.

    The successful candidate will perform the tasks outlined below.

    Duties and Responsibilities

  • Contributes to the continuous improvement of local IT processes and administrative procedures.
  • Installs, maintains IT assets, administers their life cycle.
  • Acts as an intermediary / primary contact person between users and IT support.
  • Collects and records data in the Helpdesk ticketing system.
  • Provides support in routine problem cases to users on-line, via phone and in-person.
  • Provides feedback to his supervisor on users' typical problems and inquiries.
  • Supports the Head of Campus Technology and Support, the IT Coordinator, the System Engineers and the IT Director, as needed.
  • Helps with usage of interactive displays, wireless content sharing, room controls, online and video conferencing platforms, web-based video repository, digital signage displays for classroom booking info.
  • Provides general technical and presentation support for various internal events - videoconference, streaming and recording support, audio support for the operation of audio systems on campus.
  • Prepares documentations, tutorials and how-to materials.
  • Offers training and consultancy opportunities.

    • Qualifications & Skills

  • Secondary school diploma or a BA degree. A degree in Information Technology, Computer Science or a related field is preferred.
  • Excellent interpersonal and communication skills in English, capable of acting as a liason between users and IT support, and providing clear instructions to support users.
  • Excellent IT technical skills:
  • Proficient in installing, maintaining and managing IT assets.
  • Experience with Helpdesk ticketing systems and data recording.
  • Familiarity with Windows based applications.
  • Basic network knowledge.
  • Knowledge of videoconferencing, streaming and recording technologies, as well as audio system operations.
  • Ability to adapt to changing technologies and processes, and willingness to contribute to continuous improvement initiatives.
  • Ability to organize own workload, ensuring timely and effective completion of tasks while being able to adapt to shifting priorities and demands.
  • Prior experience in an IT support role. Experience in an educational environment would be a plus.

    • Compensation

  • International environment
  • Salary supplement for meals
  • Family support scheme

    • We offer a competitive salary starting from gross 22, EUR/year. A higher salary is possible if warranted by the candidate's working experience.

    The initial contract is for one year with the possibility of renewal.

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