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    IT Support Professional - Linz, Österreich - CompuGroup Medical (CGM)

    CompuGroup Medical (CGM)
    CompuGroup Medical (CGM) Linz, Österreich

    vor 2 Wochen

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    Ganztags
    Beschreibung

    Deine Rolle im Team

    • Du bist erster Ansprechpartner (m/w/d) für unsere Kunden (Kliniken und Pflegeeinrichtungen), wenn es um Fragestellungen zur eingesetzten Software geht
    • Du erfasst, klassifizierst und bearbeitest Anfragen, gibst technische und organisatorische Hilfestellung
    • Komplexere Anfragen leitest Du für eine tiefergehende Analyse an den 2nd Level Support weiter - wir sind ein sehr gut eingespieltes Team
    • Projekttätigkeiten im Ausmaß von ca. 50% der Arbeitszeit: Einführung einer Laborsoftware, Abstimmungen mit Kunden, Go-Live Betreuung sowie Einschulungen von Anwendern
    • Alle Tätigkeiten, die Du durchführst um dem Kunden zu helfen, hältst Du in unserem Ticketsystem fest, sodass eine lückenlose Dokumentation entsteht

    Unsere Erwartungen an dich:

    Qualifikationen

    • Du bist an Technik interessiert und hast gute Kenntnisse in den gängigen MS Office Anwendungen
    • Du hast Freude am Umgang mit Kunden und arbeitest gerne im Team
    • Deine starke Service- und Kundenorientierung rundet Dein Profil ab
    • Gute Englischkenntnisse in Wort und Schrift
    • Reisebereitschaft innerhalb von Österreich im Ausmaß von ca. 20% der Arbeitszeit

    Erfahrung

    • Du verfügst über Erfahrung im telefonischen Kundenservice, zB durch eine Tätigkeit als technischer Call Center Mitarbeiter/Call Center Agent oder bringst gleichwertige Berufserfahrungen mit

    Benefits

    • Gute Anbindung
    • Home Office
    • Mitarbeiterparkplatz
    • Tiere willkommen
    • Psychische Gesundheitsv.
    • No Dresscode
    • Mitarbeitervergünstigungen
    • Flexible Arbeitszeiten
    • Gesundheitsförderung
    • Relocation Package
    • Teambudget zur freien Verfügung
    • Verkehrsmittel-Zuschuss
    • Bonuszahlungen
    • Zeit für ehrenamtliche Tätigkeit
    • Frisches Obst
    • Kaffee, Tee o. Ä
    • Massage, Yoga o. A.
    • Snacks, Süßigkeiten
    • Barrierefreiheit
    • Fitness Angebote
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